Why Us?

Easycall have implemented solutions for many call centres, supplying everything from the telecoms to headsets and PC's. We integrate with established call centre current systems, or provide turnkey hosted applications.

The Easycall system allows your operation to run efficiently by blending inbound calls with making outbound contacts. Management of agent performance with real time status reports, live call monitoring, ensure control is maintained even in such complex environments.

Our easy to use system makes it simple to manage your agent's assignments and client commitments. A number of standard reports allow you to quickly reconcile agent productivity with campaign results. The hosted service allows you to monitor and manage effectively, even if you are out of the office. Its flexibility means capacity can be increased on demand allowing you to scale seamlessly meeting changing needs.

Global Flexibility

We believe good communication and rapid response is essential; with no on-site equipment required we can be as responsive to an overseas customer as much as a London based customer.

As well as the UK, Easycall has customers in India, Malta, Sweden, France, Spain and USA using both PSTN and VOIP access. Our 24 hour manned operation ensures that no matter what time or what type of problem, we are ready to react.

The cloud technology provides for flexibility in on-demand capacity and resilience, with no single point of failure. The hosted solution provides the flexibility for home workers and multi site operations to work seamlessly together as if they were one, generating time and money savings.

By using Easycall's hosted solutions, customers get access to state of the art technology, and dedicated expert support staff whose sole task is to ensure its ongoing performance and stability. Customers are able to deliver to their clients a service package second to none, and know the most demanding clients need's can be met.