Easycall Now Tools & Reports
Easycall Now features a range of tools including
- Live Monitoring - Agent status screens
- Agent call statistic reports
- Calls reports including links to recordings
- Daily and monthly statistic reports
- Call outcome reports
- Dataset Analysis
- Call handling report
Each of these reports offer an overview and relevant statistics and results, most can be filtered by date, time, breaks, outcome or type of call per group or on and individual agent bases. The reports are in real time and update every....
Supplying results such as;
- Talk time
- Wait time
- Wrap time
- Sales Per hour (SpH)
- Sales Verse Completes (SvC)
- Completes Per Hours (CpH)
- DMC's Totals (Decision making contacts)
- DMC's Per hour
- Call types
- Call outcomecodes
- Ring time
These are just some of the statistics supplied by the standard reports offered with the Easycall Now system, many of these stats also show as a total and a percentage option allowing you to supply your customer with results required at the click of a button.