Compliance & Security

DMA and Ofcom compliance

The DMA Code of Practice for automated dialling equipment upholds best practice for outbound telemarketing, ensuring that the industry maintains credibility. Ofcom have taken the DMA guidelines and implemented them in law as of September 2006. It is important for contact centres to realise that the requirements of several regulations in force now cannot be met by most traditional in-house automated phone systems.

The Easycall service fully supports both the DMA Code of Practice and the regulations Ofcom have now implemented. The service parameters are also dynamically configurable to ensure that an future changes can be immediately implemented with no cost to the customer;

Further information is available from the DMA and Ofcom websites.

Security and resilience

Easycall is a large scale multi-site, multi-switch hosted infrastructure with direct Public Switched Telephone Network connections as well as transit agreements with 4 different carriers to ensure no single point of failure or capacity issue.

Providing multiple independent data centres with independent telecom and power feeds, Easycall is able to hold its customer data in multiple sites for disaster protection and provide business continuity in the event of a disaster. With sub 60 second failover in the event of most component failures, and a sub 1 hour failover in the event of a major catastrophe, true system availability approaches 100%.

With access to the Easycall system via the PSTN and the Internet and with no need to install on-site equipment, customers also can enjoy rapid disaster recovery by simply re-locating their staff to another building or sending staff to work from home.

Call recordings are written to three separate storage networks on three different sites. Replication and storage occur within seconds of the call completing. Local magnetic disc failover within individual ACD and dialler equipment operates to guarantee no loss of recordings in case of a storage network failure.

Recordings are constantly being compared between sites to detect and protect against entropy. Rest of the three voting is used to recover corrupt data.

Databases are replicated live to guarantee minimal data loss in case of a disaster that destroys or renders inaccessible the primary site. Easycall regularly swaps the Primary and Secondary locations to ensure that all equipment functions to specification and customers are unaware of the Business Continuity testing.

PCI / DSS compliance

Pricing and Payment

All self-build products and services are offered on a pre-pay basis only paying by Credit or Debit Card: We accept VISA, MasterCard, Maestro (previously Switch)/Solo, and Visa Electron.

Our sites are secure. We use 128 bit encryption across a VeriSign secure socket layer (SSL). This is the industry standard - used by banks, retailers and online grocers - and among the best software available today for secure commerce transactions. A SSL means that all of your personal information - credit card details, name, address - is encoded when it's sent to us. This encryption ensures that no one can read it as it travels over the Internet.

SSL Certificates

SSL Certificates are issued to a specific company and verify that they offer secure shopping online. Like a driver's license, the certificate is issued by a certified authority, in this case VeriSign the world's leading Certificate Authority. You can check to see that the link between you and hmv.com is secure by clicking on the VeriSign trust mark (the VeriSign Secured logo) and confirming the information.

Look for security

When you log on to your account or go to purchase your goods you're placed into a secure environment where your data is encoded. This is shown by the padlock symbol in the bottom right-hand corner of your Internet Explorer web browser (Other browsers may show it elsewhere - please check their information for specifics). The padlock means that your personal information will be coded before it leaves your computer

Pricing

We are a company registered in England & Wales and all charges are in UK Pounds. Prices are subject to change without notice

Refunds

For all refund enquiries please contact our Head Office, details below. Refunds will be dealt with on a case by case basis.

Delivery

We endeavour to ensure that our service is available at least 99.9% of the time. We cannot be held responsible however, for 3rd party outages that are beyond our control. Any faults should be emailed to support@easycallnow.net.