Get the data you need to make informed decisions
Understand how you use your telephony system with comprehensive, customisable reports.
- Complete accountability - Drill deep into any area of operations.
- Access key knowledge - Discover how to operate more efficiently.
- Create reports instantly - Set your own report parameters
- Use data flexibly - Select exactly what you need to know.
- Pay as you go - No connection fees, hidden costs or commitment.
Monitor and track performance
Get everything you need to understand how your contact centre is using its telephony system and where you can make improvements. You can have a high level overview or drill down into specific details, filtering data as appropriate.
All call reports use up-to-the-minute data. Live status reports keep you on top of your phone system and can alert you of opportunities that would otherwise be missed.
Clear, understandable call reports play a vital part in proving the effectiveness of your telephone system.
With Easycallnow, it’s easy to segment reports and split data to focus on whatever you’re interested in. Discover and demonstrate the effectiveness of your approach – in as much detail as you need.
Call reporting is one feature of Easycallnow, our cloud contact centre. You get access to all the features as standard, and you only pay by the second for the time you spend using the service.
In addition to call reporting, Easycallnow offers: