Understanding how your contact centre is operating is now even easier.
- Visualise performance - Discover how to operate more efficiently.
- Fully customisable - Build your own wallboards and status screens.
- Be completely up to date - Live real time reporting.
- New iPad App - Monitor and manage your contact centre on the go.
- Pay as you go - No connection fees, hidden costs or commitment.
Pictures speak a thousand words
By complementing our detailed data reports with a visual representation; understanding how effectively your contact centre is operating is now even easier.
Use our graphical interface to quickly identify possible issues such as long wait times, high abandon rates, low sales conversions or idle agents and react instantly.
Make it Personal
With our new business intelligence functionality you have the ability to build your wallboards and status screens; and quickly visualise your performance and efficiency levels.
By simply selecting key performance indicators to report on, such as sales, service times and conversion rates amongst many others, you can create your personal graphical wallboards and status screens. You can drill down to display detailed data whilst maintaining visibility of the graphical reports.
Our business intelligence allows you to streamline operations and improve performance increasing the cost-effectiveness of your business.
Further enhancing our Business Intelligence with the new iPad app, you have ability to create, edit and view status screens at you finger tips. This is ideal for taking the monitoring and management of your contact centre with you wherever you go. Walk the contact centre floor with your iPad and take the information in hand direct to an agent to use as a training tool, all without having to remove anyone from the system.
IVR is one feature of Easycallnow, our cloud contact centre. You get access to all the features as standard, and you only pay by the second for the time you spend using the service.
In addition to IVR, Easycallnow offers: